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Privacy Policy


Courier Gateway Privacy Policy

EFFECTIVE DATE: June 1st, 2020

We at CourierGateway know you care about how the information we may collect about you (“Personal Information”), is used and shared, and we take your privacy seriously. This Privacy Policy (“Policy”) of CourierGateway (“CGW”) describes the privacy practices of CGW for collecting and maintaining certain information or data about you. By using or accessing our platform and/or services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.


If you have questions, concerns or complaints regarding our Privacy Policy or practices, please contact us as at

Your use of CourierGateway’s platform is at all times subject to CGW’s Terms of Use, which incorporates this Privacy Policy.  Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

When does this Privacy Policy Apply

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we collect, use and secure when you are accessing or using our platform, our services or accessing our website.  It also describes your use, access and correction to your Personal Information. We gather various types of Personal Information from our users utilizing or accessing the CGW platform, as explained in more detail below, and we use this Personal Information internally in connection with our services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and to fulfill your requests for certain products and services, and to analyze how you use the CGW platform and services. We do not sell or share your Personal Information with third parties.  

As noted in the Terms of Use, we do not knowingly collect or solicit information from minors as the CGW platform and services are intended for and directed only to adults and businesses.  

Changes to this Privacy Policy

We are constantly trying to improve our platform and services, so we may need to change or modify this Privacy Policy from time to time, but we will alert you to any changes by placing a notice on the CourierGateway website, by sending you an email, and/or by direct contact.  Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the CGW platform and services, and you are still responsible for reading and understanding them. If you use the CGW platform and services after any changes to the Privacy Policy have been posted, that means you have agreed to all of the changes.  

What Information CourierGateway Collects

We receive and store any information you knowingly provide to us. For example, through the CGW registration process and/or through your account settings, we may collect Personal Information such as your name, email address, phone number, billing information and third-party account credentials (for example, your log-in credentials for your accounts with third party couriers suppliers) available through the CGW platform.  If you provide your third-party account credentials to us, which is primarily to synchronize your courier supplier account with your CGW account, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information, such as your account number and billing address that is transmitted to our platform is covered by this Privacy Policy. Certain information may be required to register with us or to take advantage of some of our features as we introduce over time.

We may communicate with you if you have provided us the means to do so. For example, if you have given us your email address, we may send you important information about our platform and services and provide information to resolve questions you may have about our platform and services to better understand your user experience, improve our support and combat fraud and protect your information.  In addition, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more relevant and improve our services. If you do not want to receive communications from us, please indicate your preference by contacting us at or unsubscribing via the "Unsubscribe" button in our emails, if available.

Cookies and Tracking


Whenever you interact with our platform and services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our platform, and the page or feature you requested.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the platform – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the platform and after you leave.

If you do not wish to have this information used for the purpose of the CGW platform improvement you may elect to:

1. Clear your cache

2. This does not opt you out of being served online advertisements. You will continue to receive generic ads from websites you may visit.

European Union data subjects will only have cookies places on their system if they affirmatively opt-in to such tracking. European Union data subjects may visit htp:// to understand more about Cookies and other tracking technologies in each European Union countries.

Customers in Canada may visit to understand more about Cookies and other tracking technologies in Canada.

We use Google Analytics to organize data about the users of the platform which may be used to improve our platform and services.

Sharing of Personal Information with Third Parties

We do not rent or sell your Personal Information in personally identifiable form to anyone, however, certain Personal Information may be transferred in connection with business transfers, as described below. We may share your Personal Information with third parties as described in this section:

We may share Personal Information with various recipients, including the following:

• within areas of our company that process Personal Data for customer support, marketing, technical operations and account management purposes;

• event sponsors, if you register for a CGW event;

• our contracted service providers that process Personal Data on our behalf for IT and system administration and hosting, research and analytics, or customer support purposes;

• public and government authorities to the extent we are compelled to disclose Personal Information to comply with our legal obligations;

We may encrypt your Personal Information so that you cannot be identified as an individual.  We never disclose aggregate user or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.



We may employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.


Sale of our Business 

If we sell, merge, or transfer any part of the CGW business, we may be required to share your information and if so, you will be asked if you want to opt out of receiving any promotional information following any change of control. Change of control can be defined as follows, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, Personal Information could be one of the assets transferred to or acquired by a third party.


Protection of CourierGateway and Others

We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of CGW, our employees, our users, or others.


Security of Your Personal Information

CGW provides the appropriate security measures regarding the Personal Information we collect.  Your account is protected by a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security as no method of transmission over the Internet is 100% secure.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

We constantly update your security practices to ensure we implement the best known security practices/methods in securing your Personal Information.  We comply with applicable laws and standards when transmitting your Personal Information and train our staff in safeguarding of your data.

Access Rights and Data Retention

You have certain rights (right to access) regarding access to your Personal Information, subject to applicable data protection laws, including the following:

• right to rectification: to rectify inaccurate Personal Information and ensure it is complete

• right to erasure/right to be forgotten: to erase/delete your Personal Information to the extent permitted by other legal obligations

• right to restriction of processing: to restrict our processing of your Personal Information

• right to data portability: to transfer your Personal Information to another controller to the extent possible

• right to object: to object to any processing of your Personal Information carried out on the basis of our legitimate interests.

• withdraw your consent at any time, to the extent we base the collection, processing and sharing of your Personal Information on your consent,

Through your account settings, you may access, and, in some cases, edit or delete the following information you have provided to us:

• name and password

• email address

• location

• user profile information, including billing and shipping addresses, customer addresses, and payment methods

• Third-party account credentials


The information you can view, update, and delete may change as the CGW Platform and/or Services change. If you have any questions about viewing or updating information we have on file about you, please contact us directly at:

Users are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at support@

Opting Out

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update, or delete information as explained above.  When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deactivation of your account by contacting us at Some information may remain in our records after the deactivation of your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

How can I correct or remove my Personal Information from the platform

If you believe that one of your contacts has provided us with your personal information and you would like to request a removal of this information from our database, please contact us at

CourierGateway acknowledges that you have the right to access your personal information. CourierGateway collects information on behalf of our customers, and has no direct relationship with the individuals with whom our customers may interact using the Platform or Service(s). If you are a customer of one of our customers ("End-Customer") and would no longer like to be contacted by that customer, please contact the customer that you interact with directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to CourierGateway customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.

For more information regarding different carrier privacy policies, please refer to the courier supplier’s website and privacy policy directly.


Contacting Us Regarding This Privacy Policy

To exercise your rights regarding your Personal Information, or if you have questions regarding our privacy practices, please send us a detailed message at:, and we will try to resolve your concerns.