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Courier Gateway
Hi there and thank you for your interest in CourierGateway! We have received your account details and as a next step, please expect one of our Customer Experience Reps to reach out within 1 business day to confirm all details and get you shipping asap!
Signup Free Today!
Thank you for completing the sign-up form!
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we will set you up first thing next business day.
For full access (e.g. printing labels), click the button below to expedite setup.
Otherwise, a support representative will ask for them at a later time.
Help/Contact
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Which couriers do you have volume discounts with?
CourierGateway has negotiated deep volume discounts with DHL, USPS, Purolator, Canpar and Loomis.
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Do I have to commit to an ongoing subscription?
Absolutely not, we are a pay-as-you-go platform that is free to use with no commitment required.
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Can I check rates without Signing Up?
Absolutely! Simply click on 'Get A Quote' from our Homepage, enter in the dimensions and postal codes to see the best price available. If you like what you see, just click 'Sign Up Today', fill out the form and we'll get you set up in a snap!
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What is the cost to sign up for an account?
Zero, zip, zilch, nada!
There is no cost to sign up or to use CourierGateway. Payment information, however, is required in order to create and complete shipments.
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Is there any training required to use CourierGateway?
Nope. None. Nada.
No training required... it just works! However, if you do have any questions you can reach us via live chat, phone, email or you can even schedule a demo from our Homepage.
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What kind of shipments can I book with CourierGateway?
With CourierGateway you can book domestic and international courier (small, medium or large parcels). CourierGateway offers deep volume discounted rates from leading national and international couriers.
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Do you offer any eCommerce integrations?
We currently have a Shopify app that can be easily installed. Click here to go to our Shopify App Store listing. We are directly integrated with each courier on our platform and can offer custom integrations for your marketplace/store.
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I have a question about Shopify live shipping rates.
How do I see live rates in my Shopify checkout process? Something about enabling carrier-calculated rates?
Before you install our app, please read and follow Shopify's help article on third-party carrier-calculated rates. It's a feature that is not enabled by default on Shopify stores but can be enabled by a Shopify support representative.
I'm seeing more than two rates in my Shopify checkout. What's going on?
Shopify provides merchants with default shipping options. Additionally, other Shopify Apps can also provide their own shipping options, similar to our app.
Follow Shopify's help article on setting up shipping rates. It will lead you to a screen where you are able to show/hide rates from multiple providers. If you're setting up a new store, we suggest hiding Shopify's rates in favour of only displaying rates from CourierGateway. We've worked hard to secure rates that meet or beat what Shopify can provide.
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Why does CourierGateway recommend I add weights to the products I sell on Shopify?
Adding product weights to your Shopify products results in more accurate shipping rates. If a shopping cart includes unweighted products, we follow Shopify's own policy of setting the product weight to 0.1 lb. Couriers reserve the right to increase shipping costs due to differences in reported versus actual weights: as part of our invoicing process, any difference will be billed to you.
Not sure how much your product weighs? See Shopify's Common Product Weights. Your product weights can be approximate, we simply recommend not leaving the weight as 0 in Shopify.
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How do I get courier shipping supplies?
Once you start working on the platform, you can click 'Order Shipping Supplies' from the main menu, select the courier you need supplies from and we'll have them delivered to you for free.
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What if I already have an account with one or more of these carriers?
No problem! You can enter in your negotiated rates plus see our deep volume rates, get the best of both worlds. Ask us about our Enterprise solution for more details.
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Is there a minimum shipping requirement to get these preferred rates?
Heck no!
Once you've joined CourierGateway's platform you will not be restricted to any minimum or maximum volume requirements and you'll still be able to enjoy deep volume discounts... as promised.
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Why do I have to give my credit card information if there is no cost?
Payment information must be provided in order to complete an order. Upon sign up, you will be prompted to enter your credit card details, as we require a valid card on file.
In short: the platform is free, shipping is not.
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Can I have more than one user on my account?
Absolutely!
With CourierGateway you have the ability to set up additional users on your account so that they can access the same great discounts for their department or location.
If you need assistance getting started, reach out to our team for support at info@couriergateway.com.
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What are my payment options?
Our secure online payment options include Visa, MasterCard, and Amex.
To set up an account with CourierGateway simply go to our Homepage and click 'Sign Up Today'.
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What is the cut off time for same-day pickups?
Each courier has its own requirements for same-day pickups and is location dependant. Please see below:
Purolator
Purolator requires a window of approximately 3 hours for pick up. For example, if your company closes at 5 pm, we would recommend booking your shipment no later than 2 pm.
DHL
The latest time you can book a same-day pickup is 12 noon, and DHL requires a window of approximately 2 hours for pickup.
FedEx Ground
Pickup is always the next business day.
FedEx Express
FedEx requires a window of approximately 3 hours for pick up. For example, if your company closes at 5 pm, we would recommend booking your shipment no later than 2 pm.
USPS
Pickup is typically the next business day.
Canpar
For same-day pickup, the order needs to be completed before 12 noon. If the order is made after 12 noon, they will pickup the next business day.